The Bidet Shop Fault/Repair Process:
If a fault or issue occurs with one of our products; please contact our Customer Care Team:
Our Customer Care Team is well trained and versed with our products and services. 99% of the usual problems/issues can be resolved over the phone. If the issue cannot be resolved over the phone, our Customer Care Team will guide you through the warranty/repair process starting with removal of the product and postage. All of our products are designed for easy self-removal/re-installation and we supply step-by-step instructions on how to complete this process. We also supply easy-to-use mailing labels for the return postage.
All repairs are carried out by one of our qualified Technicians and protocol usually dictates each product is to be repaired the same day it is received. The goods are then sent back within 1-2 business days after the repairs have been completed.
(If required, payment is to be received prior to the start of any repairs).
The Bidet Shop Warranty and Returns Policy:
Within relevant Warranty guidelines we offer a refund, exchange or credit:
– If the goods are faulty and cannot be repaired (within the 1st year standard warranty only).
– If the goods have been wrongly described.
– If the goods are different from a sample shown to you.
Please retain your invoice/proof of purchase to validate your warranty. To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.
Due to health and safety reasons we generally cannot accept ‘change of mind’ returns.
Returns may incur up to a 20% restocking fee and/or shipping costs.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.