Hello Jessica & Cherie

The new Coway was installed yesterday morning.

I have packed & sent off to you the old Hyundai yesterday, using the pre-addressed, prepaid label – thank you.

I have paid the extra $3 for tracking, with signature.

This is for the $300 trade-in.

Feedback – from the initial call to Cherie at Sales on Monday the 22nd, through to placing the order on Tuesday & installation on Wednesday – the whole process was seamless.

This is our 4th bidet from The Bidet Shop. It is the best experience.

I want to commend your team on your friendliness, product knowledge and customer care.

Thank you once again for your efficient service & care.

Australia Post said the package would take 2 days to arrive to you.




Jenny South East Queensland, QLD

Should have done it years ago

I’ve had the Hyundai (EcoBidet) two years and couldn’t be happier. They were easy to deal with and their after sales service has proved excellent. I recently had a problem with a filter and their response was swift and generous.


Dale Perth, WA

Nothing worse than a cold toilet seat in winter

We have a Hyundai HDBR1500R (EcoBidet R500) installed for over 6 years now, no problems with it , winter mornings are not so unpleasant when there is a nice warm seat waiting with all the other little special treats.


TidaSydney, NSW

Excellent customer service

Debbie of The Bidet Shop really helped me sort out my problem with our bidet which was not working properly. We had guests arriving from overseas so I was concerned that my guests would have no bidet or toilet seat to use. Debbie was very courteous and understanding of my predicament and made sure that the bidet arrived on time for my guests to use. Thank you so much Debbie for your help – I really appreciate your excellent customer service!


Desparrado Helena Valley

When we go away on holidays the thing we miss most of all is our Bidet.

We have had our Coway Bidet for well over 10 years now, my wife bought it for me as a Birthday present, the best Birthday present I have ever received.
James Bower and his Bidet shop have been terrific to deal with, thoroughly recommend them if you are contemplating purchasing a Bidet.


Dear Jessica,

                      I wish to thank you ever so much for all the help and advice you gave me . The bidet is installed and working perfectly. My partner, C., whom the bidet was for, was so impressed with the help you gave and has asked me to pass on her gratitude to you and The Bidet Shop.

Jessica your customer care is exemplary and I thank you.

Take care ,

Yours Truelly,

W. Mill











Hello Jessica

We are so grateful for your ongoing excellent service!  It is great to know a wonderful person like you who is always very prompt, kind and helpful. ????  

Indeed so, we feel more comfortable having a quality bidet in our home and we are “not embarrassed” to talk to our friends about the benefits of having one.  Sometimes people laugh at us saying that we are still too young to use it, etc.

Also the Silver Soap has been helpful with my eczema? skin problem.  Not as itchy / irritating as before.  Wish I have bought more!

With warmest regards

M & G


Sincere thanks for your excellent customer care. I don’t think I have ever had a better experience with a company and more to the point , a better customer care person.



Dear Bidet Shop

My name is Bruce Lyon. I live in the Port Stephens area of NSW. You have my permission to use my name and testimonial for product promotional purposes.

I have been trialing the Silverex shower head for the last 12 months to try and address:

a) some chronic skin care complaints and

b) skin repair following chemo-radiation cancer treatment and surgery around the anal area.

In particular a longstanding non-specific Eczema on my lower and upper legs, groin, lower and upper arms. This has presented as itchy skin, scaly at times, that weeps and oozes particularly after scratching. I have been tested for allergies that might be causing any dermatitis, but no particular factor was identified.

Previous treatments included topical steroid creams that were to be generously applied several times daily to all affected areas until the itching and scaling subsided. This was both expensive and annoying to have to keep compliant with the treatment regime.

Additionally, I had been treated for an anal cancer with radiation treatment which required a silver based antibacterial cream to assist in skin repair and infection control.

Since using the Silverex shower head for several months, I have ceased using topical creams and the related ongoing costs, and my Eczema has completely healed in all areas mentioned above, with no further relapses. I am still using the showerhead some 12 months on.

Secondly, the need for the Silver antibacterial cream was lessened to zero once the convenience of the Silverex shower head allowed for similar cleaning and care of the affected areas.

In the end, the chemo-radiation treatment proved initially successful, but a tumour relapse elsewhere necessitated a surgical intervention to remove the cancer completely. The Silverex shower head continues to assist in keeping the affected surgical site clean and infection free during the post-surgery recovery.

For me, this product is well worth considering to trial for persons with similar issues to me.


Good morning, I just wanted to pass on my huge appreciation for your prompt service with my community NDIS client over the past week. Andrea went above and beyond to get him a toilet lift and bidet system in his home in lightening speed, (approximately 2 days post trial) which just doesn’t happen often when you work with NDIS unfortunately! He was at such significant risk of falls and his entire family (and myself) can now rest easy knowing he is safe with his toileting. Thank you, thank you, thank you! 🙂



Recently I purchased a BA13be Coway bidet and want to say how marvellous and helpful Cheryl Scott at the Bidet Shop has been through the whole process. From first contact, to locating the most appropriate toilet suite and including prompt after sales service! Nothing is too much trouble to her as well as being such a lovely, friendly person!

I happily recommend people to Cheryl at The Bidet Shop in the Home Ideas Centre in Oakleigh if they want to find out more about your products.

I would also like to commend Debbie Hunter at the Helpdesk, for her friendly assistance when first experiencing difficulties with our bidet.

By the way,  these difficulties were completely resolved with a prompt replacement by Cheryl!

Best regards

V. – 2020


Maria Gibson
3 reviews -2020
I am very happy with Rick from the Bidet shop in Australia fair, thank you
Murray Lomax
7 reviews -2020
Excellent service, great product, and a valuable addition to our home. How did we survive without it?
Greg Newman
After a trip to Japan we just knew we had to buy a bidet. Wish I’d purchased one years ago. Looking to purchase another for other bathroom.

Bridgette Wood

Very professional customer service and prompt replies to our many queries.
Items were delivered on time as promised. We would definitely recommend The Bidet Shop to other customers.


Gilbert Moase

TBS are a pleasure to deal with and Marc in particular was of great assistance in making sure I had the correct model. Their attention to detail is quite amazing and makes TBS a standout retailer with diligent first class customer service.


michelle cooper

Quick fast service will buy again from them excellent


John Callanan

very helpful service and quick delivery – excellent to deal with


Ian McQuie

I really don’t know how I would get on without my bidet, and the people at The Bidet Shop are right behind their product all the way. Always there to help, even in the middle of the holiday period I’ve just found. Their cheerful and obliging service provides comfort jn moments of need !

Susan schaper

Susan schaper – 2019

My husband and I are on the road travelling, and have been for some 14 years. My husband has a bad back and turning his back is a problem. We were told about a bidet but were not sure if they could be adapted to an RV 

It turns out they can. It has been great. The other week after 14 years use, the lid developed a problem. We took ourselves into the Bidet Shop at Southport, where we were greated by a lovely lady who could not be more helpful . It was a pleasure to be there.
Many thanks for all your help.
Problem is now fixed.


Ken Bell

Very satisfied customer. Great price, good advice before selecting bidet. Fast delivery. Easy to follow installation instructions.


Very friendly and helpful service in the store. Fantastic follow up with our order and easy to install
Helena Kotasek
I had the best experience dealing with the courteous and greatly helpful staff at the Bidet shop head office. I dealt over the phone with Debbie, Marc and Ric – each of them could run a workshop how graciously to deal with customers. Much appreciated. Warm greetings to all Helena Kotasek from Adelaide

Bryn Parrott

We have had several dealings with The Bidet Shop and every time we have been more than a little impressed with their customer service. When we purchased the Japanese style bidet seat 3_years ago we made our order online and it arrived quickly. We were able to obtain installation advice over the phone and they were very helpful. We did not need a plumber. More recently we had trouble with the remote control after warranty expiry but found they had a reasonably priced (fixed price plus parts) and efficient repair service with 1_day turnaround (freight transit time excluded). The parts we needed were inexpensive. We dropped the unit in original packing into the nearest post office. They replaced the faulty components and sent it back right away. Couldnt be happier. 5 stars from us.
Angela Martin
The friendly staff were knowledgeable and efficient. I was out of the shop within minutes. Everything that was promised was delivered. Totally satisfied.
Severin G
Great customer service, excellent Eco bidet that everyone loves! It literally feels like a whole NEW experience to use the toilet. can’t believe we did not get this installed sooner. Highly recommend for every Australian home that likes to be and feel clean 😉 A++++++


Dickson arthur
Excellent help n professional service and I highly recommend to all who needs a bidet.
Mary Karic
Easy to deal with, friendly, prompt & helpful.
Todd Johnston
A huge thank you to Rick for his consistent professionalism and personal approach from the initial enquiry through the measuring process to helping me even help me troubleshoot installation questions I had over the phone. It’s been extremely comforting knowing I can go back to Rick and he is always willing to help. Thank you Bidet Shop and a HUGE thank you to Rick!
Andy Pitt
Great prompt service, staff were happy and willing to answer questions and assist
Peter Colhoun
Thanks and appreciation to the numerous staff I spoke with in the process of choosing the right bidet seat. The fact that you have your own OT support area says it all, you are serious about providing excellent service in supply of the most suitable products. Very happy to recommend the Bidet Shop.
Janice Mayberry
Very friendly lady and helpful too. My mother bought the bidet 10 years ago and there was a nice comment about her on the record. 
Jennie Steer
Super helpful after sales service. Quick to return call on an enquiry and delivery on replacement part without any delay plus emailed a video to help us do it ourselves. Couldn’t have asked for better service. I would highly recommend the Bidet Shop.
john grabiec
I have been with these people for 10years
And have had wonderful service in buying new and spare filters